Something not working, or a question we haven't answered here? Email sujingxian758@gmail.com and we'll get back to you. Telling us your iOS version and what you were doing when it happened makes it much faster to fix.
One complete check-in. Within it you can send as many text messages as you like, plus 90 seconds of voice conversation. The six-part diary itself stays locked until you subscribe. After that day, starting a new check-in requires a subscription.
Everything a paid subscription includes, with no extra limits — daily check-ins, generous voice time, and the full diary.
Subscriptions are billed by Apple, so they are cancelled in iOS Settings → your name → Subscriptions. Cancelling there stops future renewals; you keep access until the current period ends.
Open the subscribe screen and tap Restore purchases. Make sure you're signed in with the same Apple ID that made the purchase.
Settings → Privacy → Delete account. This erases your account and everything on our servers, and also removes your diary entries from this device and from your iCloud.
Please use that button rather than just deleting the app. Deleting the app leaves your entries in your own iCloud, and they will sync back if you reinstall.
Long-term memory has to be switched on. You're asked about it when you first set up the app, and you can change it any time in Settings → Privacy → Let the AI remember me. With it off, check-ins and diary entries work normally, but each conversation starts fresh.
Whichever you picked in the app — it stays in that language regardless of what language you write or speak in. You can switch it on the sign-in screen or in Settings.
Mnema is a journaling companion. It is not therapy, not a medical device, and it does not diagnose or treat anything. If you are in crisis, please contact your local emergency services or a crisis line in your country.
See the privacy policy for exactly what data leaves your phone and where it goes.